Air Austral complaint: Refund process taking forever

Name: Refund process taking forever
Item: Air Austral
Author: Erika

Open 17 Jan 2022 204 views Airlines

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Filed 17 Jan 2022 by Erika

My flight have been cancelled due to Covid 19 restrictions. I have requested a refund, but after searching for someone to help me for very long, I have been informed that my refund request will take up to 48 working days to be processed. Such a long waiting time is unacceptable. I need the money very urgently.

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Case details

Status: Open
Company: Air Austral
Filed: 17 Jan 2022
Desired resolution: I would appreciate it if they could speed up the refund process to two weeks at the most, or at least inform me if my refund request is accepted so hat I can plan ahead.
Problem: Refund for cancelled flight very slow
About: cancelled flight

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Filed
Company notified
Company replied
Resolved

17 Jan 2022 Complaint filed and published
17 Jan 2022 Message from Bizzy: we notified Air Austral about this complaint.

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