Xplornet complaint?

Do you have a dispute or a bad customer experience with Xplornet? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Our data does not list a phone number or an email address for Xplornet, and there is a good reason to be careful here: numbers that turn up in a search for internet provider support often belong to someone else entirely. Use the contact details printed on your bill or shown inside your online account, and keep your account number and your service address ready.

Xplornet has also traded under the Xplore name, so your bill and the support pages may show that brand. Ask for a ticket number for every call and note the name of the agent. Billed an installation or equipment fee that was never mentioned at sign up? Report it on our website and we help you write it in minutes, drawing on thousands of complaint letters that have already worked.

Build a record before you call. Run speed tests at different times of day, on a wired connection where possible, and note the date, the time and the result of each one. Rural fixed wireless and satellite connections slow down when many people in the same area are online, so tests spread across a week say far more than a single bad result.

With that record you can ask for specific answers: what speed your plan is sold at, what you are actually getting, and what they intend to do about it. If the answer keeps changing, put the test results and the dates in your complaint here and we take it to them directly.

Log every outage: the date, the time it started, how long it lasted and the reference number the support agent gives you. A list of ten dated outages is far more convincing than saying the service is unreliable. Ask whether the cause is planned maintenance, a fault at the tower or the equipment in your home, and ask for that answer in writing.

If the outages continue, ask what compensation is available for the days you were left without a working connection. Report it through our complaint process too: we bring your case to their attention through emails, social media and paper complaint letters.

Start inside the company: ask for your complaint to be escalated to a supervisor or to the internal complaints team, and ask for a written decision rather than a promise on the phone. Keep every ticket number in one dated list.

If the internal route ends without a fair result, customers in Canada can take an unresolved internet or telecom complaint to the CCTS, the independent complaints body for telecom and television services. It normally expects you to have tried the provider first, which is exactly why the dated record of calls, outages and speed tests matters so much.

Xplornet has 2 complaints here so far, not enough to call any of it a pattern. Our research shows the issues that come up most at a rural internet provider: speeds below what the plan promises, slowdowns once a data cap is reached, repeated outages, long waits for a technician visit, and billing that carries on after a cancellation.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Xplornet through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Xplornet can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.