Xplornet complaint: Not getting what is being paid for

Name: Not getting what is being paid for
Item: Xplornet
Rating: 1
Author: Ken Landry

Open 5 Jun 2020 516 views Internet Providers

Filed 5 Jun 2020 by Ken Landry

Explornet does not supply the internet speeds we are paying for. From about 6PM on the internet is barely usable.

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Case details

Status: Open
Company: Xplornet
Filed: 5 Jun 2020
Rating: 1/5
Desired resolution: Give me what I am paying for! They have raised my charges from $70 per month to $130 per month in three years, but they throttle back my speeds every day for two years now.
Problem: Internet speeds throttled below what is paid
About: internet service
At stake: CA$130
Dealing with it for: 730 days

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