Vinted complaint: Fraudulent sellers

I have recently had a number of recent transactions with Vinted sellers essentially conning buyers. An item was advertised as new however when it arrived it had clearly been worn, the tags were placed on after it was worn as the tags weren’t even the correct brand. The item was in a terrible state I contacted the seller and was told return it. Because the item was low priced, I decided to donate the item to charity and leave honest feedback. The response of the seller is nothing short of abusive and inspite of me detailing numerous failures Vinted customer service is worse than useless and they are providing no assistance. They protect fraudulent selllers and then allow them to abuse and leave false feedback for buyers that is defamatory. To make this worse, Vinted are referring to me as the name on a payment card used once ( I purchased an item for someone Else) and in spite of logging this as a data concern, requesting escalation, a formal complaint and a SAR but nothing has been received. I have emailed their legal team and ceo and they dont respond either. It’s a deplorable company allowing persistent and fraudulent sellers to rob buyers and do so without recourse.