Our sentiment meter has identified a 100% increase in complaints about Viator.com over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Viator.com's offerings.
Sentiment data last updated on May 9, 2024
Do you have a dispute or had a bad customer experience with Viator.com? Submit your Viator.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Viator.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Viator.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 3 complaints about Viator.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Viator.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Viator.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Viator.com by calling +1-888-651-9785. For Viator.com support through email, send your inquiry to CSEU@Viator.com. If you want to reach out to Viator.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Dtrmnd on 02 May 2024 about Viator.com.
I paid for a tour of the Louvre Museum at which time I requested accessibility since my daughter is in a wheelchair. A few days before the tour I began to receive emails from the vendor stating that they were... Read more
Complaint from shrubhat on 13 January 2024 about Viator.com.
The description mentioned in the vistor did not match the tour. when raised the compain, viator accepted that the tour description is not correct but refused to refund Read more
Complaint from HassanC on 20 November 2023 about Viator.com.
I booked a hot air balloon ride and wanted to cancel before the trip and was refused. On the day of the trip it got cancelled due to bad weather once everyone had turned up. They said that it was a... Read more
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