Viator.com complaint: Refund issue

Name: Refund issue
Item: Viator.com
Rating: 1
Author: Shruthi

Open 13 Jan 2024 102 views Travel

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Filed 13 Jan 2024 by Shruthi

The description mentioned in the vistor did not match the tour. when raised the compain, viator accepted that the tour description is not correct but refused to refund

Viator.com complaint: Refund issue — Photo Shruthi uploaded with this complaint

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Case details

Status: Open
Company: Viator.com
Filed: 13 Jan 2024
Rating: 1/5
Desired resolution: Refund because they accepted that the tour description is not correct in the website
Problem: Tour did not match description, refund refused
About: guided tour

Progress

Filed
Company notified
Company replied
Resolved

13 Jan 2024 Complaint filed and published
13 Jan 2024 Message from Bizzy: we notified Viator.com about this complaint.

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