Viator.com complaint: Cancellation of service by themp
Filed 20 Nov 2023 by Hassan
I booked a hot air balloon ride and wanted to cancel before the trip and was refused.
On the day of the trip it got cancelled due to bad weather once everyone had turned up. They said that it was a 50/59 whether we could fly and that they get their information from the local airport.
But my issue is that if they get their information from the local airport then in reality they would have known way in advance whether we’re could fily but instead made us travel all that way and I ended up spending £158 with I should like to have reimbursed
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