Star Alliance complaint?

Do you have a dispute or a bad customer experience with Star Alliance? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Star Alliance is a network of member airlines rather than an airline, so it does not hold your booking, your ticket, your bag or your miles, and sending a complaint to the network rather than to an airline is the slowest possible start. Anything about a particular flight goes to the airline that operated it, quoting the booking reference and the thirteen digit ticket number for that leg. Anything about miles, tier credit or status goes to the frequent flyer programme your account sits with, which is often a different airline from the one you flew. The staralliance.com site carries contact routes for the network itself and links to each member programme, and that is the place for questions about the alliance rather than about a journey.

Miles from a partner flight that never credited to the programme? Start your complaint here and we push it out by email, social media and printed letters.

Claim retroactive credit from the programme the miles were meant for, not from the airline you flew. The claim needs the ticket number, the flight number, the date, the booking class and usually the boarding pass, so keep the boarding pass or a photograph of it until the miles show on the statement. Fare class decides how much a flight earns, and the cheapest classes earn little or nothing on partner flights, which is the most common reason a flight looks missing when it is not. Retroactive claims also close after a period counted from the date of travel, and the programme publishes that limit, so check it before anything else.

Flight flown and the miles missing from the statement? Put the case in through our complaint process: our trained AI opens a case for you and keeps coaching, which airline to press and what to send them.

The operating carrier answers for the flight it flew: the delay, the cancellation, the downgrade and the bag it last handled. On a two airline journey booked on one ticket, the airline that checked the bag through is where a delayed or damaged bag claim starts, and the property irregularity report issued at the arrival airport is the reference the entire claim runs on, so get it before you leave the baggage hall. Where the legs were bought on separate tickets, a missed connection is normally your own risk rather than the airline's, which is the practical argument for a through ticket.

Statutory passenger rights apply against the operating carrier on flights departing the EU or the UK, and on international journeys baggage claims run against the carrier under international rules with short reporting deadlines. Neither depends on which alliance the airline belongs to.

Status benefits are granted on what the desk can see, so carry the digital card in the programme app and make sure the tier number is attached to the booking rather than to your profile alone. Lounge access on a partner flight depends on the tier, the cabin and the flight you are taking that day, and domestic flights in some countries are treated differently from international ones. Where a benefit is refused, ask for the name of the agent, the reason given, the desk or lounge and the time, because a status complaint is decided on those four details and almost nothing else.

Baggage allowances follow the operating carrier for each leg rather than the alliance, so check the legs separately when an allowance is refused at a partner desk, and keep the boarding pass, since the tier printed on it is evidence in itself.

Nothing has been reported about Star Alliance here yet. Our research shows what typically goes wrong for travellers dealing with an airline alliance: miles from a flight on one member never crediting to the programme they were meant for, elite status benefits refused at a partner check in desk, award seats that appear in a search but cannot be booked, allowances that differ leg by leg, and two airline itineraries where neither carrier accepts a missing bag or a broken connection as theirs.

Status card shown at a partner desk and the benefit refused anyway? Be the first to report it: your case opens the record for the next traveller on the same route, and other passengers can back it up with what happened at their desk.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Star Alliance through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Star Alliance can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.