Verizon complaint?

Do you have a dispute or a bad customer experience with Verizon? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Verizon customer service number in the US is 1-800-922-0204, and you can also chat or manage the account through the My Verizon app and verizon.com. Say at the start which service your complaint is about: Verizon wireless, Fios home internet and business accounts are handled by different teams, and being passed between them is where most of the time disappears. Have the account number, the billing address and the account PIN ready, and note the date, the agent name and the reference number for every contact, because those notes are what the next agent sees.

Wireless support saying your problem belongs to Fios and Fios saying the opposite? Start your complaint here: we open a case and stay with you after you file it: what to reply, when to push, how to escalate.

Download the full bill rather than the summary and compare it with the previous month line by line. A sudden jump usually traces back to one of a handful of causes: a promotional credit that ended, a device payment agreement, a plan change, a line added, insurance, activation or upgrade charges, or third party charges billed through your account. Once you know which line moved, ask for the specific reason it appeared, who authorized it and on what date, and ask for any correction in writing instead of a verbal promise of a credit.

Keep paying the part of the bill you agree with while the rest is in dispute, so that an account you are actively arguing about does not end up in collections over an amount that was never in question. Raise the disputed charge through our complaint process as well: we bring it to the attention of Verizon through emails, social media and paper letters, so it does not depend on which agent picks up the phone.

This is one of the most common complaints we see, and the first thing to untangle is what the charge actually is. An early termination fee on a service agreement and the remaining balance of a device payment agreement are two different amounts with two different sets of rules, and they get mixed together in the same conversation constantly. Ask Verizon in writing to confirm which one applies, how the amount was calculated, and whether the new address counts as inside their coverage according to their own records.

Build the evidence while it is happening: dates, times and locations of signal tests, screenshots showing no service, and every support ticket you opened about the outage. A record of problems reported at the time is far stronger than telling an agent months later that the service never worked.

Inside the company, ask for a supervisor, get a ticket or reference number, and ask specifically for the case to go to the team that handles executive or regulatory complaints rather than being closed at the first level. Put your version into one written summary: dates, what was promised, by whom, and what you want done about it.

Outside the company there are regulators. In the US, the FCC takes informal consumer complaints about telecom billing and service, state public utility commissions oversee providers in their state, and state attorneys general accept consumer complaints as well. Put the whole timeline in your complaint here too and we set it out in minutes, in the wording that has worked on thousands of telecom billing complaints.

Verizon has 3 complaints here so far, not enough to call any of it a pattern. Our research shows the issues that come up most at large mobile and home internet carriers: bills higher than the plan quoted once fees are added, promotional credits that disappear after a plan change, termination and device charges after moving somewhere the service does not reach, returned equipment billed as missing, and long waits before anything is corrected.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Verizon through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Verizon can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.