My complaint:
I requested a ride to and from my neighborhood store. Round trip. A driver took my trip, I was charged, and Sanchez showed up. I got in the car, he said something about dropping me off, I reminded him that it was a round trip, and he refused. He was adamant. He explained to me that he has more to do than wait on me at a store for 10 minutes. He accepted my fare, he didn’t ask me how long I would be in my local market, he simply refused. I asked him if he didn’t understand that it was a round trip. At that, he turned his camera on and called me a racist on his recording. Now, he already told me he didn’t speak English. I wanted to make sure that he understood my ride. How could he pick up a round trip fare then refuse to make the trip? He was driving this whole time and waiting for me to prove myself a racist. First off, Hispanic people are not a different race than the rest of European people. Same DNA. No separate race. I don’t think of Spanish people as lesser than me. He thought himself a separate and better than me race, and he was going to prove that I’m a racist. How can I be a racist when I’m at least 4 different races? It never enters my head. He made a quick pull in at my store. He didn’t park. I couldn’t get out because he was going to leave me there, and I had no phone and no money, except what I had already budgeted out and paid. It’s the end of the month. I am disabled. I don’t get paid again until the 3rd of next month. He brought me home. I was charged my full round trip fare, a booking charge, and a gasoline charge. I never made it to the store to get what I needed. He immediately put in a report of me as a racist. That was before I complained about him even, because when I disputed the fare and ride I was told told that I would not be allowed to ride Uber anymore if I did it again, was a racist. Livid, I was livid, and shaking. Nothing about getting my money back, or the racist he is , that he wanted to use me as a racist to cover the fact that he took a job that he had no intention of completing. I wrote to Uber several times. I know no way to call them. I need my money back. I want that man fired. He should never do to another person what he did to me. He had no business being in a service industry.
Suggested solution:
Give me my money back in full. Put him on notice about taking on rides he has no intention of completing. I'd prefer if he were fired. I have Hispanic friends, and he gives them a bad nay. Race. The race card. What race is he talking about? He's the racist. No one should have to go through what I did.
