Uber complaint: Refuse to Refund due to Too many adjustments on account

I’ve been a customer of Uber Eats for many years and utilize this app frequently. To date their fees have increased enormously however, I continue to support their business.

I recently ordered food from them for my guests, family and the delivery was incorrect. I received one missing item and one incorrect item. I immediately contacted the restaurant and they were extremely cooperative, apologetic and understood the error. Per my conversation with the manager they would have assisted me and issued a credit however, since I placed the order via the Uber Eats app. they directed me to contact Uber for assistance.

When I reported this to Uber Eats their response to me was simply I had too many adjustments on my account. You would think they would be a lot more understanding, review the issue, contact their merchant they did nothing. Extremely Unprofessional!

Honestly, how many times even when we visit a restaurant do they get the order incorrect. Unfortunately it happens very frequent. The support Uber Eats provided was beyond awful which is why I am taking the time to file this complaint.