TUI Complaint Sentiment: Neutral

Our sentiment meter has detected that TUI complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with TUI, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

TUI complaint process

Do you have a dispute or had a bad customer experience with TUI? Submit your TUI complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of TUI.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional TUI complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about TUI?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

TUI complaints chart

We have received 2 complaints about TUI over the last 12 months. The graph below shows a monthly breakdown.

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TUI complaint statistics

Curious about TUI's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

3
Total complaints
3
Open Complaints
0
Complaints pending
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Complaints resolved
1.0
/10 3 ratings

TUI reviews: (3)

Authentic experiences shared by our community for your benefit.

Ants in daughters cot and our room

Complaint from Holiday01 on 05 June 2023 about TUI.

Ants in 4 month old daughter cot, asked on multiple occasions for this to be resolved and nothing was done to rectify this issue. Offered £200 refund but feel this isn’t appropriate considering the amount our holiday cost and we... Read more

Comments: 0
Rating:

Misrepresenting

Complaint from Darren L on 11 May 2023 about TUI.

Upon arrival we were expecting a transfer taxi to the hotel. After a two hour flight delay we were tired and more than ready to get to our beds with tow small children in tow. There was no transfer or person... Read more

Comments: 0
Rating:

Cancellation Charges

Complaint from ratari on 12 August 2021 about TUI.

• A trip to North Italy was cancelled by TUI , because there was not enough people • I found Alternative, which I booked and paid 2692088596 • Before that same day the North Italy was cancelled by TUI I called. I explained that Florence... Read more

Comments: 0
Rating:

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