Bank statement charge
What is the SMARTYPLUS.NET charge on my bank statement?
Who charged you
SmartyPlus the paid membership of the Smarty cash back service, run by Smarty, LLC
SMARTYPLUS.NET is SmartyPlus, the paid membership of the Smarty cash back service run by Smarty, LLC in California. The charge is usually its monthly fee, $25 on the current sign-up page, after a $3 seven-day trial that is often started by a cash back offer shown after paying for something else online.
How it can show on a statement
SMARTYPLUS.NETSMARTYPLUSNETSMARTYPLUS.NET 3GCSMARTYPLUSNOWCOM
3 more ways it shows
SMARTYPLUSZONECOMFINDSMARTYPLUSCOMSMARTYCASHBACKCOM
Find out what it was
- 1
Search your inbox and spam folder for Smarty and SmartyPlus to find the welcome email and the email address that signed up.
- 2
Look for a $3 line about a week before the first monthly fee: that day is the sign-up, and a payment made online that day is usually where the offer appeared.
- 3
Think about payments made that day in apps or on ticket, storage or shopping sites: the offer appears right after paying.
- 4
Go back through earlier statements for the same amount under any of the Smarty names, because one membership can change names between months.
- 5
Ask others in your household, including teenagers, whether they accepted a cash back offer with your card.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to SmartyPlus, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “SMARTYPLUS.NET”?
SmartyPlus belongs to Smarty, a cash back browser extension and app run by Smarty, LLC, a California company. A basic Smarty account costs nothing; SmartyPlus is its paid monthly membership, with double cash back at some stores and monthly rebates. The charge names one of Smarty's web names, not the shop or app where you saw the offer: SMARTYPLUS.NET most often, and one member's statements show the same membership as SMARTYPLUSNOWCOM, SMARTYPLUSZONECOM, FINDSMARTYPLUSCOM and SMARTYCASHBACKCOM in different months. Smarty owns those web names, and they all lead to SmartyPlus pages.
Many people join through a pop-up after paying for something else, such as a transfer in a payment app, a movie ticket, a ride or a storage unit, that offers $15 or $20 cash back and asks for card details. That starts a trial: $3 for 7 days on the current sign-up page, then $25 a month. Smarty's FAQ says trials run 7 to 21 days depending on the offer and that a hold for up to the full monthly price can appear on the card at enrolment. SmartyPlus bills in US dollars, so outside the US your bank converts the amount.
Why you might see this charge
- The $3 fee for the 7-day trial, taken at sign-up.
- The first monthly fee, $25 on the current sign-up page, taken when the trial ended without being cancelled.
- A monthly fee at another price: Smarty's help pages give $19 a month, and statements people have shared also show $13 and $19.
- A hold for up to the monthly price placed at sign-up, which some banks show as a charge before the trial ends.
- A cash back offer accepted after paying in another app or on a ticket, storage or shopping site, which started the trial.
- A sign-up by a teenager or someone else in your household using your card.
Is SMARTYPLUS.NET legit?
SmartyPlus is a real paid membership run by Smarty, LLC, the California company behind the Smarty cash back extension and app; FansClub's own terms name the same company as the operator of the FansClub sports rebate membership. Members get extra cash back at participating stores and can claim capped monthly rebates on shipping, food delivery, fuel and streaming.
Most complaints are about the sign-up and the names: people say they took a $15 or $20 cash back offer after paying for something else without seeing that it was a paid monthly membership, and that the charges later appeared under different Smarty names. Messages that use the Smarty name and ask for card details through a link are something else; check the charge against your own inbox and statements.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| CCSI EFAX | eFax | CCSI EFAX is eFax, the online fax service owned by Consensus Cloud Solutions, Inc. |
| Audible | Audible | Audible is Amazon's audiobook service, which bills under its own name and short billing tags. |
| LASTA INC | Lasta | LASTA INC or LASTA.CLOUD is Lasta, a wellness and workout app (chair yoga, wall pilates, fasting and meal tracking)… |
| PLANET FITNESS | Planet Fitness | PLANET FITNESS on a statement is the Planet Fitness gym chain. |
| X CORP. PAID FEATURES | X (formerly Twitter) | X CORP. |
| SHIPMENTPROTECT | ShipmentProtect | SHIPMENTPROTECT is ShipmentProtect, a monthly membership from Asurifi Inc. |
| SPK*SPOKEO SEARCH | Spokeo | SPK*SPOKEO SEARCH is Spokeo, a US people search website that sells reports on names, phone numbers, email addresses… |
| CASHBACKNOW | CashbackNow | CASHBACKNOW is CashbackNow, a paid cash back membership run by RMM Group LLC in the United States. |
Questions about SMARTYPLUS.NET
What is SMARTYPLUS.NET on my debit card?
It is SmartyPlus, the paid membership of the Smarty cash back service, run by Smarty, LLC. It is usually the monthly fee, $25 on the current sign-up page, or the $3 trial fee about a week before it.
Why did SmartyPlus take $25 right after I signed up for a cash back offer?
Smarty's FAQ says a hold for up to the full monthly price can appear on the card when you enrol. Some banks show it as a charge at once. Smarty collects it if the trial is not cancelled before it ends.
What are SMARTYPLUSZONECOM, SMARTYPLUSNOWCOM and SMARTYCASHBACKCOM?
They are other Smarty web names. One member found all of them on their statements for a single SmartyPlus membership, and they all lead to SmartyPlus pages, so a line with any of them points to SmartyPlus.
Is SmartyPlus legitimate?
It is a real membership run by Smarty, LLC, and it pays cash back and capped rebates. Most complaints are about the sign-up: a cash back offer after another purchase that turned out to start a paid monthly membership. It is not SMARTY, the UK mobile network, which is a trading name of Hutchison 3G UK Limited.
What if I did not agree to a SmartyPlus charge?
File a complaint on Complain.biz soon: Smarty's terms only consider refunds requested within three months of each charge. We write the complaint with you and send it to Smarty, so you do not have to chase it yourself.
Based on
- SmartyPlus sign-up page: 7-day trial for $3, then $25 a month, cash back offer details (Smarty)
- Smarty Terms and Conditions: Smarty, LLC, SmartyPlus trials and holds, billing in US dollars, refunds
- SmartyPlus FAQ: trial of 7 to 21 days and the hold on the card
- FansClub Terms and Conditions: FansClub is a brand operated by Smarty, LLC
- How much does SmartyPlus cost? (Smarty Help Center)
- Is there a trial period for SmartyPlus? (Smarty Help Center)
- State of Delaware open data: state employee card transactions with SMARTYPLUS.NET lines
- Customer reviews: lines reading SMARTYPLUSNET and SMARTYPLUS.NET 3GC, offers after payments in other apps (Trustpilot)
- SMARTY mobile terms: SMARTY is a trading name of Hutchison 3G UK Limited