Bank statement charge
What is the CCSI EFAX charge on my card?
Who charged you
eFax online fax service of Consensus Cloud Solutions, Inc., CCSI
CCSI EFAX is eFax, the online fax service owned by Consensus Cloud Solutions, Inc. (CCSI). The charge is usually an eFax plan renewing each month or year, often after a trial, or a top-up for fax pages beyond the plan. Older statements show the same plans as J2 EFAX SERVICES.
How it can show on a statement
CCSI EFAXJ2 EFAX SERVICESJ2 *EFAX PLUS SERVICE
Find out what it was
- 1
Search your inbox and spam for eFax, j2 and Consensus around the date and for the exact amount.
- 2
Compare the amount with earlier lines: the same amount each month or year is the plan itself, while a separate round amount of 10 dollars or more is usually a page top-up.
- 3
Sign in to eFax with each email address you use and open the billing tab, which lists your billing statements and the plan on the account.
- 4
Think back to any time you had to send or receive a fax, for a doctor, a lender, a landlord or a form, and whether you signed up for an online fax number then.
- 5
Ask colleagues and family who use the card whether they set up a fax number.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to eFax, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “CCSI EFAX”?
CCSI is short for Consensus Cloud Solutions, Inc., the company that owns eFax and whose shares trade under the ticker CCSI; EFAX names the service. eFax used to belong to j2 Global, now called Ziff Davis, until Consensus was split off as a separate listed company, which is why older statements read J2 EFAX SERVICES or J2 *EFAX PLUS SERVICE. Public card data from the State of Delaware shows the same monthly plan switching from J2 EFAX SERVICES to CCSI EFAX, on the same day of the month and for the same amount.
For a US fax number the contract is with Consensus Cloud Solutions, LLC, part of the same group, so a CCSI EFAX line is eFax billing its own service and not a reseller. The plan amount and any page top-ups are separate lines, so one account can show two different CCSI EFAX amounts in a month.
Why you might see this charge
- A monthly or yearly eFax plan renewing; the plan renews for the same term until it is cancelled.
- A trial that turned into a paid plan: eFax checks the card at sign-up and charges the plan fee, any activation fee and usage once the trial period ends.
- A usage top-up: when you send or receive more pages than the plan includes, eFax charges a prepaid usage amount of at least 10 US dollars, and charges it again each time the balance runs low.
- A late fee, added when a payment fails and the balance is not paid by the due date.
- A charge on a new or replaced card: the eFax terms let it update stored card details such as a new number or expiry date, so an old plan can keep billing.
- A fax number someone at work or at home set up for a one-off fax and never closed.
Is CCSI EFAX legit?
Yes. eFax is an online fax service that has run for more than 25 years and is owned by Consensus Cloud Solutions, Inc., a Nasdaq-listed company, and CCSI EFAX is how its plans show in public card data. Its customer agreement says plans renew automatically for the same term, that plan fees are paid in advance and not refunded for a month already started, and that prices can change with at least 30 days' notice.
Some people report CCSI EFAX or J2 EFAX charges they cannot place, often from an account opened years earlier that kept billing on a renewed card. Messages that use the eFax name and ask for card details through a link are a separate matter; check the charge against your own email and statement.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| Audible | Audible | Audible is Amazon's audiobook service, which bills under its own name and short billing tags. |
| LASTA INC | Lasta | LASTA INC or LASTA.CLOUD is Lasta, a wellness and workout app (chair yoga, wall pilates, fasting and meal tracking)… |
| PLANET FITNESS | Planet Fitness | PLANET FITNESS on a statement is the Planet Fitness gym chain. |
| X CORP. PAID FEATURES | X (formerly Twitter) | X CORP. |
| SHIPMENTPROTECT | ShipmentProtect | SHIPMENTPROTECT is ShipmentProtect, a monthly membership from Asurifi Inc. |
| SPK*SPOKEO SEARCH | Spokeo | SPK*SPOKEO SEARCH is Spokeo, a US people search website that sells reports on names, phone numbers, email addresses… |
| CASHBACKNOW | CashbackNow | CASHBACKNOW is CashbackNow, a paid cash back membership run by RMM Group LLC in the United States. |
| B2B PRIME | Amazon | B2B PRIME is almost certainly the billing name for Prime Business, the paid membership on an Amazon Business account… |
Questions about CCSI EFAX
What is CCSI EFAX on my credit card?
It is eFax, the online fax service, billed by Consensus Cloud Solutions, Inc. (CCSI), the company that owns it. The charge is usually an eFax plan renewing or a top-up for extra fax pages.
What is J2 EFAX SERVICES on my statement?
It is the older billing name for eFax, from when eFax belonged to j2 Global. The same plans now show as CCSI EFAX.
Why is there a second, smaller CCSI EFAX charge?
It is usually a usage top-up. When faxes go past the pages in the plan, eFax charges a prepaid amount of at least 10 US dollars and adds it again whenever the balance runs low.
Is CCSI EFAX legit?
Yes. CCSI EFAX is the billing name of eFax, owned by Consensus Cloud Solutions. A charge you do not recognise is usually a plan someone set up, a trial that turned into a paid plan, or a page top-up.
What if I did not agree to a CCSI EFAX charge?
File a complaint on Complain.biz. We write it with you and send it to eFax, so you do not have to chase it yourself.
Based on
- State of Delaware open data: state card transactions with CCSI EFAX and J2 EFAX SERVICES lines
- State of Delaware open data, archived card transactions (J2 *EFAX PLUS SERVICE lines)
- eFax Customer Agreement: Consensus Cloud Solutions, LLC, renewals, trials, usage prepay, late fees and card updates (eFax)
- eFax Billing Support: usage balance, reorder amount and billing statements (eFax)
- Consensus Cloud Solutions Completes Separation from Ziff Davis, formerly J2 Global (Consensus)
- Consensus Cloud Solutions quarterly report: eFax, its most prominent brand, established over twenty-five years ago (Consensus Cloud Solutions)
- Charges from j2 eFax services on a new card (Reddit)