Bank statement charge
What is EQUINOX ENTERPRISES on my card or statement?
Who charged you
StoryReel short drama app run by Equinox Enterprises Technology Limited, Hong Kong
EQUINOX ENTERPRISES is Equinox Enterprises Technology Limited, the Hong Kong company behind StoryReel, a short drama video app. The charge is usually a StoryReel pass paid by card outside the app stores, often a short first pass that turned into a weekly pass of about $19.99.
How it can show on a statement
EQUINOX ENTERPRISES
Find out what it was
- 1
Search your inbox, spam and promotions folders for StoryReel and for the exact amount.
- 2
Look for a weekly pattern: similar amounts about seven days apart point to a weekly pass.
- 3
Check the day before the first full charge for a smaller payment: that usually marks the short first pass.
- 4
Look for the StoryReel app on every phone and tablet in your household, and check its settings for a manage subscription section, since a pass paid by card may not show in the App Store or Google Play.
- 5
Ask others who use your card whether they watched short drama series on their phone.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to StoryReel, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “EQUINOX ENTERPRISES”?
StoryReel is the app people know; the company behind it is Equinox Enterprises Technology Limited, registered in Hong Kong with an address in North Point, as StoryReel's own terms and privacy policy say. A payment made through the App Store or Google Play shows Apple's or Google's name. A pass paid by card directly to StoryReel is billed by the company itself, and people report that it shows as EQUINOX ENTERPRISES. One App Store reviewer who could not find a pass in their Apple ID subscriptions found it only in a manage subscription section inside the app, which fits a payment taken outside the store.
The name causes extra confusion because other businesses use it. It is not the gym chain Equinox or its Equinox+ app. It is also not Equinox Enterprises LLC, a small US consulting firm that has posted on its website that people are being charged under a business name like its own, and that a reader traced those charges to StoryReel.
Why you might see this charge
- A weekly pass that renewed: StoryReel's App Store listing showed weekly passes from $7.99 to $24.99, most of them at $19.99, so the charge can come four or five times a month.
- A short first pass that turned into a weekly pass: people report a cheap pass for one day, followed by about $19.99 plus tax the next day.
- Coins or a one-time purchase to unlock more episodes of a drama.
- A drama that stopped on a cliffhanger, with the rest of the episodes behind a payment.
- Someone else in your household who watched dramas and paid with your card.
Is EQUINOX ENTERPRISES legit?
StoryReel is a real short drama app run by Equinox Enterprises Technology Limited in Hong Kong, so an EQUINOX ENTERPRISES line is normally a StoryReel payment. Most complaints are about billing: a short pass that renewed as a weekly pass the next day, and subscriptions that were hard to find because they were not in the phone's app store subscriptions.
StoryReel was no longer listed on Apple's App Store when this page was written, but a pass paid directly by card is billed by the company, not by the store. Removing the app from a phone does not end it.
Other charges people look up
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Questions about EQUINOX ENTERPRISES
What is EQUINOX ENTERPRISES on my credit card?
It is a payment to StoryReel, a short drama video app run by Equinox Enterprises Technology Limited in Hong Kong. It usually means a StoryReel pass was paid by card rather than through Apple or Google.
Why was I charged $19.99 by Equinox Enterprises?
$19.99 was the most common price for StoryReel's weekly pass in its App Store listing. People report that a short first pass turned into this weekly pass the next day, and that it then renews every week.
Is Equinox Enterprises the Equinox gym?
No. The line belongs to the company behind the StoryReel app. It has no known link to the Equinox gym chain or its Equinox+ app, or to Equinox Enterprises LLC, a US consulting firm with a similar name.
Why can't I find the StoryReel subscription on my phone?
A pass paid by card directly to StoryReel is not an App Store or Google Play subscription, so it does not appear there. One reviewer found it in a manage subscription section in the app's own settings.
What if I did not agree to an EQUINOX ENTERPRISES charge?
File a complaint on Complain.biz. We write it with you and send it to StoryReel's company, so you do not have to chase it yourself.
Based on
- StoryReel Terms of Service (Equinox Enterprises Technology Ltd., North Point, Hong Kong)
- StoryReel Privacy Policy (Equinox Enterprises Technology Ltd.)
- StoryReel on the App Store, archived listing: developer, weekly pass prices and reviews (Wayback Machine)
- Equinox Enterprises Technology Limited, developer page (App Store)
- Note about credit card charges (Equinox Enterprises LLC, an unrelated US firm)