Sydney Airport Complaint Sentiment: Neutral

Our sentiment meter has detected that Sydney Airport complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Sydney Airport, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Sydney Airport complaint process

Do you have a dispute or had a bad customer experience with Sydney Airport? Submit your Sydney Airport complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Sydney Airport.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Sydney Airport complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Sydney Airport?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Sydney Airport complaints chart

We have received 5 complaints about Sydney Airport over the last 12 months. The graph below shows a monthly breakdown.

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Sydney Airport complaint statistics

Curious about Sydney Airport's track record in addressing complaints within the Airports category? Dive into the all-time complaints data right here!

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Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
1.0
/10 10 ratings

Sydney Airport reviews: (10)

Authentic experiences shared by our community for your benefit.

Lost Property left on plane

Complaint from Sullivan on 20 November 2023 about Sydney Airport.

we keep sending emails to the lost property where we were told to send it to, 3 weeks and still have not heard anything. What sort off service is this, when you phone it rings and the hangs up, does nobody... Read more

Comments: 0
Rating:

Airport closed overnight

Complaint from The4toiletwomyn on 19 August 2023 about Sydney Airport.

I arrived late as the terminal was closing on a domestic flight to connect to an international flight with a check in due 3.30am. large group of people were also hoping to stay in the airport for the night... Read more

Comments: 0
Rating:

Unprofessional behavior

Complaint from Karl Fox on 13 August 2023 about Sydney Airport.

I fly twice a week , I observe a noticeable deterioration of professional standards by airport security staff . Very poor command of the English language Impolite, unacceptable and I’ll mannered interaction with the public Unfamiliarity with regulations Non... Read more

Comments: 0
Rating:

Picking up arrivals

Complaint from Jdelph on 09 August 2023 about Sydney Airport.

I’m from America and I had collies coming in to the city airport that I need to pick up from arrivals. They were coming on a domestic flight, Terminal 2, but there was no place to pick them up. Or... Read more

Comments: 0
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The security staff

Complaint from wkleung on 04 July 2023 about Sydney Airport.

I put in my clothings, passport, boarding pass, backpack in 3 trays and I watched them went into the tunnel for x-ray inspection. Only 2 of the tray went through and the remaining tray with my jacket in it was... Read more

Comments: 0
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Rude Discriminative behaviour of a male staffer

Complaint from Hemal Perera on 04 January 2023 about Sydney Airport.

Airport Manager Sydney Kingsford Smith Airport Dear SirMadam Rude Discriminatory treatment received at Sydney Airport International arrivals My wife Marie and I returned to Sydney by UL606 on 31 Dec 2022 about 5.00pm. Boarding Pass seat Nos. F62H F62K. My wife had... Read more

Comments: 0
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Rude staff

Complaint from zzoe on 26 January 2021 about Sydney Airport.

On 11 July 2020, around 9pm at the custom area . After checking in my luggage, I queued and waiting to get my passport chopped. I was flying from Sydney back to Malaysia. At the customs , I helped a... Read more

Comments: 0
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Targeted to Explosive Trace Detection

Complaint from unanimous on 08 June 2020 about Sydney Airport.

The case is I felt being targeted to be selected for ETD random check. Sometime, the check did in professional way. In other time, the officer tried to pat to sensitive body part in purpose, for example chest. Whilst I... Read more

Comments: 0
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Needed a wheelchair due to torn cartilage

Complaint from Revalyn on 13 January 2020 about Sydney Airport.

I cannot fault the service at both Penang Singapore's airports but when I arrived at Sydney airport the lady that drove the golf cart was stressed stating she didn't know where she was going to find 3 wheelchairs for... Read more

Comments: 0
Rating:

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