SpeedX complaint?

Do you have a dispute or a bad customer experience with SpeedX? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The SpeedX customer service number in the US is 1-949-667-6769, the hotline listed under Delivery Support on its support page, and the email address is speedxops@speedx.io. SpeedX also has a chatbot called Miles: click Track My Package, enter your tracking number and it opens in the corner of the screen. Miles is the route SpeedX gives for delivery instructions and address changes. Have the tracking number ready; SpeedX numbers start with SPX, and your retailer can give you yours. SpeedX does not let recipients collect packages from its facilities.

Package stuck on out for delivery or showing a failed attempt? Open your complaint here too, and we push it out to SpeedX by email, social media and printed letters.

If SpeedX shows a package as delivered and you cannot find it, look at the delivery photo first: enter the tracking number on the SpeedX tracking page, then your delivery ZIP code. Check the porch, mailbox, mailroom, garage and side of the house, and ask others in your household or building. Then tell SpeedX on 1-949-667-6769 or through Miles so it is on record, and contact your merchant, because SpeedX says the next steps for a package marked delivered sit with the merchant. Screenshot the tracking page and the photo while they are available.

Marked delivered at an address you do not recognize? Run it through our complaint process: our trained AI opens a case and keeps coaching you on what to send SpeedX and the merchant next.

SpeedX does not accept claims from the recipient of a package: its support page says a refund or replacement for a lost, misdelivered or undelivered package comes from the merchant you bought from. Contact the merchant with your order number, the SpeedX tracking number and any messages you had with SpeedX, and add photos if the package arrived damaged. Read the merchant's refund policy so you know what to ask for. If the merchant refuses, the card or payment service you used may have its own dispute route.

Merchant refusing a refund because the tracking says delivered? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

SpeedX is the trading name of Speed Xpress Inc., a US last-mile parcel carrier that online marketplaces, retailers and logistics firms use for home delivery, so the seller chose it and you did not. Its about page says it was founded in 2022 and began in New York neighborhoods before expanding to Los Angeles, Miami, Dallas, Chicago and beyond. The company address is in New Hyde Park, New York, and it is in the contact details at the top of this page.

To escalate a complaint inside SpeedX, put it in writing to speedxops@speedx.io with the tracking number and a short timeline. If a text about a delivery asks for payment or card details, check it with the merchant first.

Nothing has been reported about SpeedX here yet. Our research shows what typically goes wrong at last-mile parcel carriers in the US: packages marked delivered that cannot be found, attempted-delivery scans when someone was home, tracking stuck on out for delivery, packages left at the wrong address, and recipients sent back and forth between the carrier and the merchant.

Attempted-delivery scan on a day you never left the house? Be the first to report it: your case opens the record for the next buyer tracking a SpeedX package.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of SpeedX through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with SpeedX can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.