Sears Complaint Sentiment: Neutral

Our sentiment meter has detected that Sears complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Sears, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 16, 2024

Sears complaint process

Do you have a dispute or had a bad customer experience with Sears? Submit your Sears complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Sears.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Sears complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Sears?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Sears complaints chart

We have received 0 complaints about Sears over the last 12 months. The graph below shows a monthly breakdown.

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Sears complaint statistics

Curious about Sears's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!

6
Total complaints
6
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 6 ratings

How to contact the customer service of Sears?

Below, you will find the contact information for the complaint department of Sears. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-697-3277
Webcare email:
smsupport@searshc.com
Contact form:

You can contact the customer service of Sears by calling 1-800-697-3277. For Sears support through email, send your inquiry to smsupport@searshc.com. If you want to reach out to Sears through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Sears reviews: (6)

Authentic experiences shared by our community for your benefit.

Replace refrigerator

Complaint from Rojas on 18 June 2022 about Sears.

I have been waiting for a replacement over the past year from sears. My refrigerator has been replaced before and now it needs to be replaced again. The technician already advised on may 3, 2022, that it can... Read more

Comments: 0
Rating:

Broken Refrigerator in 22 days

Complaint from mkkbw02 on 01 November 2021 about Sears.

I bought a brand new refrigerator on August 27th, online through Sears.com. Sears has been my go to for YEARS! I received the refrigerator 091721 and it quit working 23 days later on 10102021. I AM STILL WITHOUT A WORKING... Read more

Comments: 0
Rating:

CHEATED

Complaint from Dstreet on 20 July 2019 about Sears.

I purchased a refrigerator for 1,426.46 on 6172019 , The Sears company picked up this refrigerator from my house a few days later because it did not fit in the kitchen, I eventually received a different model fridge... Read more

Comments: 0
Rating:

warranty refund

Complaint from timothy sawyer on 18 June 2019 about Sears.

120 day have went by cant tell me why it,s taking so long. they agreed to a buyout of item.gave the coorp, hqtrs a written letter.no answer.talked to many people at the resolution dept. no helpdo what they agreed... Read more

Comments: 0
Rating:

service under quarantee for mower

Complaint from clownsvsjokers2 on 10 June 2019 about Sears.

I have called up sears several times about I need my mower serviced because it was under guarantee and I can not start it to mow my grass. So they kept me waiting on the telephone for 45 minutes switching me... Read more

Comments: 0
Rating:

Fake central air conditioner

Complaint from bigcyn1 on 28 May 2019 about Sears.

I bought a Sears Kenmore central air conditioner last spring, 2018. We used it for four months, then turned it off when the hot season cooled. When we turned the unit on this spring, it didn't work. three checkups from... Read more

Comments: 0
Rating:

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