Saks OFF 5TH complaint: Purchase experience

I purchases Cole Haan down coat , I paid for it, I received ation Order 114502577, -and 10 minutes later my order was cancelled
I called customer service somewhere innIndia with strong background noise and I was told that item was defective so your order was cancelled… but there’re more in stock so you can reorder
The question is – if there’re more in stock- why do I need to reorder
Well , I reordered, received the same ations – Order 114524173 , with delivery date of 113022
When I followed up where is my order , it said online that my order is cancelled
Called the same India customer support, same very bad background noise
This time the answer was – sorry , it was technical issue , so your order was cancelled
But you can reorder again. The item still available
Well the item was available but the price was higher
Very disappointed overall