Saks OFF 5TH complaint: Did not receive one of the items but was denied refund

Complaint from AlexanderK reported on 22 November 2022 about Saks OFF 5TH

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My complaint:

Please review case11840627

I never received an item that I paid for, even representative of Saksoff5th claimed that it was shipped and there is the recording of what was put into box.

I would like to request from you that recording and evidence that missing item from this order (Bally shoes) were in the box during shipment. In case the item was indeed placed into box and you can provide me with proof of that, I will be asking FedEx to investigate how is it possible that item was stolen before delivery.

Suggested solution:

issue refund or replacement

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