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Priceline complaint: Hotel reservation was not what was requested or available.

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Filed 1 Apr 2021 by Stephen

On March 17, 2021, I made a reservation at the aforementioned hotel for a two (2) bedroom suite with a balcony and an ocean view for a period of seven (7) nights at a charge of $12.99, which was placed on my Capital One card. These requirements, especially the ocean view, were emphasized with the representative at least three (3) times. On March 18, 2921, the sum of $3, 710.98 in full payment of the reservation was charged to my Capital One account. When we arrived at the hotel on March 20, 2921, we found we had been given one (1) bedroom with two beds, a balcony, and, instead of an ocean view, we faced a solid line of trees. The hotel manager, Mr. Bill Daley, told us he was mystified as to why we were given that type of accommodation since the hotel did not have either a two (2) bedroom suite or an ocean view. He ly cancelled our reservation for us.

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