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Priceline complaint: False Advertising Phishing

Open 319 views Travel

Filed 11 Mar 2022 by Julia

I looked up hotels in Bisbee, AZ and received an long list of options. At the end of this list was a pricebreaker option offering three possible hotels to stay at corresponding with my search request for hotels IN BISBEE. The offer was I would get a great deal on an overnight price, but Priceline would choose the hotel I would stay at. The three hotels I was given as possibilities were:

Knights Inn
Copper Queen
Bisbee Grand
Of those three, I noticed that both the Copper Queen and Bisbee Grand were in downtown Bisbee so I trusted that the third option (Knights Inn) would likewise be in Bisbee. When setting up transportation and finalizing plans, however, I learned that the Knights Inn is 40 MINUTES AWAY from downtown Bisbee!! Why was it even an offered option?

I never would have believed that when asking for a list of hotels in Bisbee, I would have to research the actual locations of your offers. Are you to say that it’s MY fault for not trusting your site for offers? Do I actually have to doublecheck that if I’m looking for hotels in Scottsdale, AZ that you could potentially offer hotels in Tucson, AZ? This is blatantly taking advantage of your customer’s trust and belief in your search engines and your customer service.

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