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Packlink complaint: Items are not being picked up from store

Open 128 views Parcel Couriers
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Filed 21 Dec 2022 by Hass

Hi
I do drop off collections using the platform EVRI for my online orders.
Twice now I have been the next day and the parcels from the day before have not been collected because a driver has not turned up to collect the parcels.
They are charging us for the service and not even doing their job.
How can they not be even sending a driver out to collect the items on a daily basis when clearly that is what they should be doing?
How do I take this further as I think this is unacceptable and basically scamming business owners when we could use other companies who aren’t dishonest.
Thank you,
Harry

Packlink complaint: Items are not being picked up from store
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