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Opodo complaint: Name change cleared by airline but not accepted by Opodo

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Filed 14 Dec 2022 by Tudor

I have booked by mistake my wife with her maiden name. Opodo did not want to change the name although I have cleared it with the airline. They have asked me to provide email addresses of Lufthansa as they said they can not change the name. I have been calling Lufthansa a few times and chatting with Opodo but the operators have been very unhelpful I am thinking to make a formal customer complaint at this point as I need to book another ticket. This is miss information not only just bad support. There is no possibility to call Opodo and have any other request then the ones registered by the robot.

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