Opodo complaint: Rent a car- Car not provided after payment on flimsy reason

me and my wife booked rent a car through Opodo paying 50 GBP. On reaching car delivery location at prescribed time and date, we were denied the car. We were asked for International driving permit or UK license.

Rules say we can drive on our Indian DL as long as it is valid and it is in English. Validity is for one year of arrival to UK, we came on September 30th 2023. Hence valid till September 2024. As it is in English, there is no need for International Driving License as an addendum.

So at the reception desk, Drivalia- to whom Opodo had outsourced the car delivery, refused us the car delivery on account of invalid DL issue. Though we showed them our DL and tried to explain the rules, it was futile.

We raised complaint with Opodo, they did not take any action to pay our money back. We had to travel by bus back and forth to reach the Drivalia office, that time and money also was wasted.

We have all mails available- from booking to follow ups.

Their customer service do not listen or nor there is a convenient system, user friendly way to resolve issues or even process the refund.