OKEx Complaint Sentiment: Neutral

Our sentiment meter has detected that OKEx complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with OKEx, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

OKEx complaint process

Do you have a dispute or had a bad customer experience with OKEx? Submit your OKEx complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of OKEx.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional OKEx complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about OKEx?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

OKEx complaints chart

We have received 1 complaints about OKEx over the last 12 months. The graph below shows a monthly breakdown.

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OKEx complaint statistics

Curious about OKEx's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

7
Total complaints
7
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 7 ratings

How to contact the customer service of OKEx?

Below, you will find the contact information for the complaint department of OKEx. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-226-798-4487
Webcare email:
support@okex.com
Contact form:

You can contact the customer service of OKEx by calling +1-226-798-4487. For OKEx support through email, send your inquiry to support@okex.com. If you want to reach out to OKEx through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

OKEx reviews: (7)

Authentic experiences shared by our community for your benefit.

Not letting me withdraw my usdt

Complaint from Hanishah on 02 June 2023 about OKEx.

I have had around 7000 usdt in my wallet and when I try to withdraw, they are saying put more usdt through your exchange and it is dor account verification. I have tried doing that 3 times and they take... Read more

Comments: 1
Rating:

Without any reason suspended my account

Complaint from Kumarrubal94 on 16 September 2022 about OKEx.

Okx app very fraud app without any reason suspended my account pls help me any person raise complaint against okex app and team mamber . My money loss 1000 usdt Read more

Comments: 0
Rating:

Okex beneficiary of fraud and supporting scammers

Complaint from OkexFraud on 19 May 2022 about OKEx.

Commencing on or about October 21, 2021, I fell victim to a multilayered scam operation orchestrated by UnicoFX. (the Company) promoting, marketing, of illegal and outright fraudulent “investment services”, all of which aim at contributing to the goal of... Read more

Comments: 0
Rating:

UNAUTHORIZED WITHDRAWAL

Complaint from SyedSibtain on 20 April 2022 about OKEx.

I have been buying different coins in dips with my life savings, I have enabled 2FA, Google authenticator, Mobile verification, just to make sure my investment is secure, however, yesterday I got the notification that someone has withdrawn $600USD from... Read more

Comments: 0
Rating:

Promotions rewards delay

Complaint from Alobaidy on 15 August 2021 about OKEx.

Hello, so Okex promotions rewards should be distributed after the promotion ends within 15 business days but Okex doesn't do that one of the promotions ended 1 month ago and yet they did not send the rewards and another promotion... Read more

Comments: 0
Rating:

Lost $900 in trade

Complaint from Minijoy988 on 18 June 2021 about OKEx.

Dear SirMme, OKEx app is down today without prior notice from the team. It's a shame, I lost all my money I received messages sms all my positions has been liquidated. Read more

Comments: 0
Rating:

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