Mytrip.com complaint: Unfair refund charges
Filed 8 Jul 2021 by Miroslav
I bought a ticket month ago for Jet2 flight from London to Bulgaria from Mytrip.com. One week later I have received email from Jet2, that the flight is cancelled because covid-19. Three weeks later no refund yet! I have contacted Mytrip to ask when I will receive refund for the cancelled flight. They answered that they have the money from the airline Jet2, but if I want refund they will charge me £30. In Jet2 terms i conditions says full refund if they cancel the flight but Mytrip want to charge me anyway without reason.
Mytrip trying to make money from the poor people. This is scam.
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