My complaint:
I bought a ticket month ago for Jet2 flight from London to Bulgaria from Mytrip.com. One week later I have received email from Jet2, that the flight is cancelled because covid-19. Three weeks later no refund yet! I have contacted Mytrip to ask when I will receive refund for the cancelled flight. They answered that they have the money from the airline Jet2, but if I want refund they will charge me £30. In Jet2 terms i conditions says full refund if they cancel the flight but Mytrip want to charge me anyway without reason.
Mytrip trying to make money from the poor people. This is scam.
Suggested solution:
I just want my full refund, my money back, without stupid charges. If you can't provide service, give the customers their money back!