Mytrip.com complaint: Still awaiting refund L312HT
Filed 28 Jul 2021 by Tori
To whom it concerns,
I am still awaiting the second part of my refund for flights to America that was cancelled due to Covid19.
I have been calling every morning but the staff on the end of the phone are very rude and sometimes hang up on me, after I try and get an explanation as to why I still have not received my money. I was told they put in a request for the second half of money later this January 2021!! No explanation as to why.
I am getting so tired of this tedious phonecalls with them, with not a care for my well being. I understand the impact that Covid 19 has had on the travel industry, I was travel agent and was made redundant due to it. So I do understand and explain this to them. But their mannerisms on the phone is absolutley horrendous.
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