Mytrip.com complaint: Ticket change
Filed 29 Jul 2021 by Eric
My wife spent over 6 hours on phone 3 separate phone calls one at 11.30 at night and still took 2 hours to get through, twice she was told to contact airline who then said you booked through an agent only they can change. Eventually on the 11.30pm call the gentlemen said he would send us an email for us to change the ticket to date no email this is 29th July and flight is on 31st July. No one answering calls again and if they did you are in a queue for in excess of 2 hours. Tried to use email but same thing they send you an automated email and tell you to contact them by phone
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