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Mytrip.com complaint: My order just disappeared and they didn’t reply me to cancel it or change it

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Filed 7 Jul 2021 by Rute

Im very very upset with mytrip.com, they are horrible site, when i bought the ticket i didn’t know it was on america basis, i made mistake because i thought it was the trip.com, european site. I bought the ticket, but i need to change it, or if not possible, to cancel it. I never got reply from them, i can’t write for support, i just got lausy reply that if i waant to cancel it i need to call on phone. I try to call 2 times, but it keep me waiting and waiting and i am calling from Portugal wich is very expensive.Today i try to ented the site with my ticket number and i can’t find it.Where is my reservation? I want my money back. I don’t want to have anything to do with this fake site. If they can’t sell abroad they should just sell in USA. I was deceived and i want my money back.

Mytrip.com complaint: My order just disappeared and they didn’t reply me to cancel it or change it
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Discussion

2 comments

  1. nermin

    I wasn't expecting this bad experience with a company I've respected for years
    I booked my ticket to the USA via Air Canada. I didn't know that I needed a transit visa so i tried to change my booking via the website and over the phone for hours but no answer
    I am sending to my friends in the USA to try to contact you. But customer service refused. I sent a lot of emails and tried a lot to calls all day. And no one answers me. And I don't know what to do. please i need your help
    Booking number:TBZHVM
    Order No:LAHPLN

    Reply

  2. Rute Almeida

    you have to make complaint here, they also didn't reply me, just after i made complaint here, they sent me email asking if i wanted to cancel the flight, i reply yes, they didn't say anything yet...im waiting. We must be careful about the sites we buy the tickets because with covid restricitons it's completely crazy to travel, i already lost a lot of money, and the air flights company recover a lot of money from this....

    Reply

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