Mytrip.com complaint: Can’t received the ation letter

Due to my flight canceled by the airline, I had just contact Mytrip, and promised me that will send me a ation letter for the refund within 4 days but after these 4 days, I still haven’t received the e-mail which was promised in the last phone call, and I already make the phone call more than 3 times and more than 20 minutes for waiting for someone pick-up the phone in every single call even though my problem still can’t be solved. I don’t know what’s going on in this situation, but I can sure that the person who pick-up the phone is from India. I have to say due to the efficiency of solving problems, I will not use Mytrip anymore unless your customer service improved. Mytrip is a big company in Europe but facing this kind of problem your company still need to take so long to solve, and I’m very disappointed while using Mytrip, I believe that your company will close down unless the company makes the customer service better.