Mytrip.com complaint: Difficulties getting a refund

I have booked a return flight through MyTrip. Both inbound and outbound flights were moved back by a day, however, the outbound flight was moved to a bad time, so I wanted to cancel the flight.

I was initially on hold for an hour. I asked them to cancel the flight, but they told me to call Wizzair to cancel the flight and then call them back.

I called Wizzair and the flight has been cancelled. Wizzair issued a refund to the credit card that made the payment which is owned by MyTrip. I have later called Wizzair to that the refund has been issued so the money is currently with MyTrip.

Important thing to note is that I paid extra on my ticket to have free cancellation, therefore, I should not be charged anything extra to get a refund.

After cancelling my flight with Wizzair, I called MyTrip as requested. They have been useless about providing the refund. They are also talking about a refund fee of £30-£50 which is more expensive than the flight, so I would be losing money by claiming the refund.

I have tried contacting them, but they do not answer their emails and they keep you on hold for hours on the phone.