No hot water no soap! Bad service
Complaint from Manchester1 on 18 November 2023 about Mercure Hotels.
No hot water ! No soap! Bad service Read more
Mercure Hotels complaints
Mercure Hotels Complaint Sentiment: Neutral
Our sentiment meter has detected that Mercure Hotels complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mercure Hotels, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Mercure Hotels complaint process
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Mercure Hotels complaints chart
We have received 5 complaints about Mercure Hotels over the last 12 months. The graph below shows a monthly breakdown.
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Mercure Hotels complaint statistics
Curious about Mercure Hotels's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
6
Total complaints
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Open Complaints
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Complaints resolved
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6 ratings
How to contact the customer service of Mercure Hotels?
Below, you will find the contact information for the complaint department of Mercure Hotels. To amplify the impact of your complaint, please use our complaint form.
Contact form:
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Mercure Hotels reviews: (6)
Authentic experiences shared by our community for your benefit.
Booking cancelled online
Complaint from Julie M on 12 November 2023 about Mercure Hotels.
I have been charged for a room that I did not use. I did have a booking but I cancelled it on line. I also rang the motel to make sure it had been cancelled which I was told it... Read more
Complaint
Complaint from Samera on 21 September 2023 about Mercure Hotels.
Dear Aatheet, I stayed at the Mercure Norton grange on Saturday under room 211, and 206. I asked for a family room but they gave us two rooms of 3. From the beginning it was a mess from which I should... Read more
MECURE HOTEL
Complaint from Kobus Swanepoel on 17 July 2023 about Mercure Hotels.
We had a booking made on 30th November 2022 reference 4303929. Then we made payment on the 23/1/2023 ref 97225 refers. When we booked in on the 30th of June 2023, our booking was there, but no unit linked to... Read more
Waiting 2 hour for the room
Complaint from Hendry on 27 June 2023 about Mercure Hotels.
Waiting room 2 hour not ready yet Read more
Disgusting hotel and staff rude
Complaint from Louisef on 23 April 2023 about Mercure Hotels.
I'm writing this over my disgusting break with you for 1 night in one your suites, 23rd to 24th April 2 adults and a dog in your Fairfield hotel york, we paid 150 pounds for tye night got there no... Read more
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