Mercure Hotels Complaint Sentiment: Neutral

Our sentiment meter has detected that Mercure Hotels complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mercure Hotels, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 20, 2024

Mercure Hotels complaint process

Do you have a dispute or had a bad customer experience with Mercure Hotels? Submit your Mercure Hotels complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mercure Hotels.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Mercure Hotels complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Mercure Hotels?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Mercure Hotels complaints chart

We have received 5 complaints about Mercure Hotels over the last 12 months. The graph below shows a monthly breakdown.

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Mercure Hotels complaint statistics

Curious about Mercure Hotels's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

6
Total complaints
6
Open Complaints
0
Complaints pending
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Complaints resolved
1.0
/10 6 ratings

How to contact the customer service of Mercure Hotels?

Below, you will find the contact information for the complaint department of Mercure Hotels. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to Mercure Hotels through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Mercure Hotels reviews: (6)

Authentic experiences shared by our community for your benefit.

Booking cancelled online

Complaint from Julie M on 12 November 2023 about Mercure Hotels.

I have been charged for a room that I did not use. I did have a booking but I cancelled it on line. I also rang the motel to make sure it had been cancelled which I was told it... Read more

Comments: 0
Rating:

Complaint

Complaint from Samera on 21 September 2023 about Mercure Hotels.

Dear Aatheet, I stayed at the Mercure Norton grange on Saturday under room 211, and 206. I asked for a family room but they gave us two rooms of 3. From the beginning it was a mess from which I should... Read more

Comments: 0
Rating:

MECURE HOTEL

Complaint from Kobus Swanepoel on 17 July 2023 about Mercure Hotels.

We had a booking made on 30th November 2022 reference 4303929. Then we made payment on the 23/1/2023 ref 97225 refers. When we booked in on the 30th of June 2023, our booking was there, but no unit linked to... Read more

Comments: 0
Rating:

Disgusting hotel and staff rude

Complaint from Louisef on 23 April 2023 about Mercure Hotels.

I'm writing this over my disgusting break with you for 1 night in one your suites, 23rd to 24th April 2 adults and a dog in your Fairfield hotel york, we paid 150 pounds for tye night got there no... Read more

Comments: 0
Rating:

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