Mercure Hotels complaint: Room too small for bed
Filed 8 Sep 2024 by Jason
The room was sold as a double room. And we paid nearly £200.
But the double bed was tiny and more importantly was pushed up against a wall so could only be accessed from one side. This is unacceptable from such a company at such a price.
We were at the top of the building and the room was also very hot , and the aircon didn’t work. 2 fans were placed n the room so it’s clear the hotel knew.
All reception said were sorry. But offered nothing. I’ll not be staying in any mercure again until I hear back from the company. That removes about 20nights a year off your books.
Report
Discussion
0 comments
No comments yet. Been through something similar with Mercure Hotels? Start the discussion above.
More Mercure Hotels complaints
View all 8Lack of information to guests
On arrival at the hotel on Friday 27th September 2024, we were greeted by friendly staff. We paid for £20…
No hot water no soap! Bad service
No hot water ! No soap! Bad service
MECURE HOTEL
We had a booking made on 30th November 2022 reference 4303929. Then we made payment on the 23/1/2023 ref 97225…