King.com complaint?

Do you have a dispute or a bad customer experience with King.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

King.com has no consumer phone line: support for Candy Crush Saga and the other King games runs through the help center inside the game itself. Open the game, tap the settings icon, choose help or support and start a ticket there, or use the player support pages on the King website. Replies arrive in the in game message center or by email, so check both.

Any phone number offering Candy Crush or King support is a scam: King takes no player support calls, and those numbers exist to collect card details and logins. In your ticket include the game, the login you use (King account, Facebook or Apple), the device and the purchase receipt, because that is how King identifies your account. Start your complaint here and we help you write an effective one in minutes.

A charge that reads KING.COM or KING is a purchase made inside one of King's games: Candy Crush Saga, Candy Crush Soda Saga, Farm Heroes Saga or Bubble Witch. It normally comes from gold bars, extra moves, lives or a subscription bought in the game, and on a phone or tablet the payment usually runs through the Apple App Store or Google Play, so the line on the statement can name the app store instead of King.

Check the purchase history before you call the bank: on an iPhone or iPad look at the App Store purchase history for that Apple ID, on Android look at the order history in Google Play, and check whether a child had access to the device. If nobody in the household recognizes the purchase, treat it as card fraud, tell your bank and change the password on the store account.

Refunds for King games are handled by the shop that took the payment, not by King itself: purchases on an iPhone or iPad go through the Apple report a problem page, purchases on Android through the order history in Google Play, and purchases made on the King website or through Facebook go to King player support. Ask as soon as you notice, because the refund windows at the app stores are short.

Say clearly what was bought, when, on which account and why you are asking: an accidental purchase by a child, an item that never appeared in the game, or a charge after the app was deleted. Keep the receipt email, a screenshot of your in game balance and the ticket number. Raising it through our complaint process at the same time backs that up: we push it out by email, social media and printed letters.

Progress in King games follows the account and not the device: sign in with the same connection you used before, a King account, Facebook or Apple, and your levels and gold bars should come back. If the game was never linked to one of those, the progress lived only on the old device, and King cannot restore what was never saved to its servers.

Contact player support with the game name, the highest level you reached, the approximate dates and amounts of your in game purchases and any old user identifier: King traces accounts through purchase records, so receipts are the strongest evidence you can send. Put the same details in your complaint here and we push it from our side while the ticket sits.

So far consumers reported 3 complaints about King.com here, too few to show a clear pattern yet. Our research shows what typically goes wrong at mobile game publishers: purchases that are charged but never appear in the game, progress lost after a device change or an app update, support that answers with template messages and closes the ticket, rewards and advert bonuses that do not credit, and children spending on a card saved to the store account.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of King.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with King.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.