Royal Kingdom complaint?

Do you have a dispute or a bad customer experience with Royal Kingdom? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Royal Kingdom customer service runs through the Contact Us option inside the game, which ties your message to your game account. Dream Games, the studio behind Royal Kingdom, also lists contact@dreamgames.com as its general contact address, and the Royal Kingdom help center is linked in the contact details at the top of this page. Support is handled in writing, and the contact details list no phone number for the game.

Say which store you bought through, and give the order ID, date and amount of any purchase, with a screenshot of what went wrong.

Charged for something that never appeared? Raise it here too, and we take it to Dream Games by email, on social media and in printed letters.

A Royal Kingdom refund request goes either to Dream Games, through the Contact Us option in the game, or to the App Store or Google Play, whichever took the payment. Give the order ID, date and amount from your receipt, say what the purchase should have added, and explain why you want the money back: a charge you did not make, coins bought by mistake, or items that never arrived.

Apple and Google each decide refund requests under their own policies, so keep the store's reply with your receipt.

Refused a refund for coins that never arrived? Bring it through our complaint process, and our trained AI opens a case and coaches you on what to send Dream Games and the store next.

Royal Kingdom progress lost after a new phone, a reinstall or a reset is a question for Dream Games support, through the Contact Us option in the game. Write from the device where the game is installed now, and give the level you had reached, the device and store account you used before, roughly when you last played, and receipts of any purchases on the old account.

Screenshots of your old progress, your team name and friends you played with all help support find the right account.

Progress gone after a phone change, with purchases on it? We help you write the complaint in minutes, with the receipts and your old level set out.

Nothing has been reported about Royal Kingdom here yet. Our research shows what typically goes wrong at free-to-play mobile puzzle games: in-app purchases charged but not credited, refunds refused for coins bought by mistake or by children, progress lost after a new phone or reinstall, event rewards that do not arrive, and accounts that are hard to restore without a receipt.

Coins charged and missing from your Royal Kingdom account? Report the first case here, and it opens the record for the next player who pays and finds nothing there.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Royal Kingdom through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Royal Kingdom can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.