Filed 31 Aug 2023 by Beverly
My flight to the Canadian Rockies through Calgary was cancelled on June 27th the day before the flight.
Just fly, nor the airline Air Canada;Flight 8873 could rebook me in time. to make the organized tour I had arranged to join 6 months before. They could only get me out of Newark after the weekend, and I would have missed too much of my organized tour. ( $4590.!)
I was told by the airlines they could rebook me the following week or I could ask for a refund from the Company that booked the flight. Just Fly booked the ticket. I got no answers from them by email and there was only one phone number online to call. No one wrote anywhere that it was in Prince Edward Island, and that I would pay for that call!! I was on the line trying to get to rebook… and finally took the refund . I was on the phone or 142 minutes!… And was charged accordingly. The refund was only $244.92 !! I have sent emails and called to no avail. They should let the customer know that this is not a toll free number. They do it deliberately. They don’t want you to call, they dont’ want to refund you money.Thos ewho are persistent and want their money back look for a way to reach them. I would like them to pay for this phone call. Also I was told I should go to United Airlines to request a refund for the return ticket. United said they did not issue it and Just Fly has to refund the money. Just Fly has yet to refund the money.$370.07
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