JustFly complaint: Left son in Auckland, New Zealand

Complaint from Air New Zealand Flight GEWM4H reported on 07 June 2023 about JustFly

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Complaint resolved
Complaint closed

My complaint:

My minor son at the time of booking was scheduled to go to New Caledonia with transit in Auckland. However, Justfly booked him on a made up flight. So, now my son is stranded in Auckland, New Zealand without luggage or money. Manage Booking
Flight details may not include all flights operated by other airlines if this information is not available to Air New Zealand.

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Booking reference
GEWM4H
Adult – James Samuel Martinez
Flight Details – multistop itinerary
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Monday 5 June 2023
NZ6359

Flown

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Economy
Austin to Houston Intercontinental

Arrived: Monday 5 June 2023, 6:39 pm

James Martinez |

Monday 5 June 2023
NZ29

Flown

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Economy
Houston Intercontinental to Auckland

Arrived: Wednesday 7 June 2023, 5:30 am

James Martinez |

Suggested solution:

They need to find a way to get from Auckland to New Caledonia plus keep the flight coming back. They cancelled the return flight, so now my son can't go back.

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