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Instacart complaint: customer service is customer nightmare!!!!

Open 97 views Supermarkets / Grocery Stores

Filed 16 Jul 2023 by kathryn

I have three $250 instacart gift cards i have been trying to order groceries since Saturday morning I have been told each time that they would help me with 2 of them telling me lies about what I should do to get my gift cards to work the last 2 people hung up on me I am not rude to any of the 6 I have spoken to None of the gift cards have been used and I was told by a male person yesterday that the reason I could not get my orders to go through is because I needed to put my actual credit card info in because the service charges coud not be put on a gift card just a regular credt card and when I placed my 5th order today they put the TOTAL amount on my credit card and nothing on the gift card. I needed to cancel my order because I need my credit card for necessary bills I asked to speak to a manger and obviously they are told NEVER to transfer you to anyone higher up I have been going through a hard time medically and is the reason I am using these gift cards i have very little food and can only purchase it right now with these gift cards which are non refundable to the merchant they were purchased from Dealing with Instacart has causen me much much added stresss I also had to set up an account each one with a different e mail address because I was told I had to do that to get these gift cards to work I need to oreder food today and would appreciate some actual help I can be reached at 610-420-3752
Kathryn Hydier [email protected] thank you! actually in tears from being treated so badly

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