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Instacart complaint: REFUSING TO REFUND FOR A CANCELLATION

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Filed 27 Jun 2023 by Nida

I placed an order using my insta credit that were provided to me for a previous order and 10 minutes after placing the order I realized, i missed adding an item so I cancelled the order. However, instacart refuses to give my initial credit back after the cancellation and have blocked my account from future refunds. It’s absurd and makes no sense. I have spend hours dealing with customer service and everyone tells me their own version of the story. I keep being told to deal with order appeal department which makes no sense.

I am simply asking for refund for a cancelled order as per their policy, there shouldnt be any issues with that. It’s completely unacceptable.

A charge from Instacart you do not recognize? What IC* INSTACART on a bank statement means

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Discussion

1 comment

  1. Alexandria Whittaker

    That is crazy it sounds like they did the same thing to you that they did to me. I placed an order of $229. My delivery driver did not follow instructions and left my order outside when I went to go get it I found out it was the complete wrong order. Called customer service and they offered a refund or to have the order resent the next day. I opted to have it resent. Then realized I needed some stuff that night so I went shopping myself. When I cancelled the redelivery it didn't give me my money back. I kept asking for help with that delivery speaking to multiple customer service reps. At the end of it all they blocked me for fraud and closed my account instead of issuing my refund smh sounds like they steal a lot of people's money

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