Instacart complaint: wrong item

I am very specific when I place my orders and clearly state do not replace I consistently receive incorrect items, have to go thru extra hoops to get any resolution and now, I am not getting any resolution. I ordered sea scallops 10 or less to the pound (they are very large) , and specifically specified the 10 or less to a pound and I wanted fresh only, not previously frozen; all of this was designated with the instruction do not replace. Instead, I received bay scallops which are very small and which were previously frozen. I sent instacart a photo of the package of what I received and they are refusing a refund or credit. The scallops are of no use to me as they are not what was needed for the dinner I was hosting and cannot be refrozen so they will be thrown out.

I have had repeated problems with instacart not following instructions and they are acting as though it is my fault – I am extremely specific in my instructions and the problem is there shoppers do not follow the instructions