Fifth Third Bank complaint?

Do you have a dispute or a bad customer experience with Fifth Third Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 12 Fifth Third Bank complaints we received.

The Fifth Third Bank customer service number is 1-800-972-3030. Secure message inside online banking and the Fifth Third app is the better route for anything you may need to prove later, because everything you send and receive stays in your account, and a branch can settle a lot of things in person. Have your account number and the exact dates and amounts of the transactions in front of you before you call, and write down the name of the person you spoke to.

Card dispute declined and the money still gone? Start your complaint on our website: we open a case and keep coaching you after you file, on what to reply, when to push and how to escalate.

Call customer service or go into a branch, ask for the fee to be reversed, and ask which transaction or hold actually caused the balance to drop: overdraft charges often come from the order in which payments were processed or from a hold placed on a deposit, not from the purchase you remember. Ask for the answer in writing through secure message so the explanation is on record.

If the bank refuses and you believe the charge was improper, you can escalate to the Consumer Financial Protection Bureau, which passes consumer complaints about banks to the company for a response. A complaint through our complaint process runs alongside that: we bring your case to Fifth Third Bank through emails, social media and paper complaint letters.

Report it by phone straight away so the card or the account can be blocked, then repeat it in writing through secure message so there is a timestamped record of when you reported it. Ask for a case number and for written confirmation that the dispute was opened, and note every date and amount involved.

If you suspect your personal information was misused by someone inside the bank, say that explicitly and ask that your complaint goes to the fraud department and to the department that handles staff conduct. Pull your credit reports as well, so you can see whether accounts or credit inquiries appeared in your name.

Mortgage issues are handled by the mortgage servicing department rather than by the branch, so say the word mortgage early and quote the loan number on every contact. Put the complaint in writing as well as on the phone: a written complaint to the servicer carries more weight than a call, and it gives you something to point at later. Include the loan number, the dates, what you were told and by whom.

If the process damaged your credit score, add the entries from your credit report to your complaint: we bring the whole picture to their attention, not just the last phone call.

Be careful. Fifth Third says bank impersonation was its most common scam in 2025, and fraudsters can fake caller ID so a call shows the bank's own Cincinnati area code. A caller who says your account is compromised and asks for your card number, PIN or a one-time code is a warning sign.

So far consumers reported 12 complaints about Fifth Third Bank here, with an average rating of 1.0 out of 5. The themes that keep coming back: overdraft and other fees that consumers consider excessive or improperly charged, careless handling or misuse of personal information by staff, customer service issues that never get resolved, trouble getting information about a mortgage account, and refinance processes that go wrong and damage the credit score.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Fifth Third Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Fifth Third Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.