My complaint:
Evri have lost a parcel that was being delivered to me.
The parcel contains car parts, which were needed to repair my car which has been off the road. Because the delivery has still not arrived, I had to hire a car at my own expense. If Evri had delivered the parcel on time I would not have incurred this additional cost.
So, because this was Evri’s fault and Evri have admitted that the parcel has been delayed / potentially lost completely, then I would like Evri to compensate me for the cost of having to hire a car.
However, their customer service is appaling and the only options are an automated chatbot, which is terrible, or an automated phone line which does the same thing as the chatbot.
I have received a couple of emails, but I think they are probably automated as well because they just contain irrelivent FAQs which have obviously just been pasted in.
In total I’m about £400 out of pocket because of Evri’s incompentence and truly terrible customer service.
I will never use Evri to post anything ever again, and will actively avoid online retailiers who use Evri as their delivery partner.
Suggested solution:
I want to be compensated for direct expenses I have incurred because of their inability to deliver my parcel.
