Evri complaint: Parcel has not moved for 6 days, useless updates from customer service
Filed 15 Jul 2025 by Caroline
A parcel I have sent has been stuck at the delivery depot for 6 days. Have logged and then repeated has to chase for updates. The updates are worse than useless. The parcel has clearly been lost but I need this s to claim compensation and for my buyer to be refunded. Can’t talk to a person and no way to raise a formal complaint despite repeatedly asking what I need to do….
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