Evri complaint: Next day delivery not next day
Filed 5 Nov 2025 by Susie
I sent a delivery next day. I posted it about 1pm on a Tuesday. It arrived Saturday morning.
I accept than 1pm might have been too late for Wednesday but then surely Thursday or Friday.
Complaining is impossible. The bot refuses to do anything as the parcel has been delivered. The phone line can’t find the parcel so refuses to do anything.
There is no mechanism of explaining what the situation is and it is not good enough. I accept that I have wasted more time on this than it cost to send next day delivery but I do not think it is acceptable for a company to get away with this shoddy service and not have the decency to admit it.
They are hiding behind poor systems probably because they are inundated with complaints that they can’t cope with.
Report
Discussion
0 comments
No comments yet. Been through something similar with Evri? Start the discussion above.
More Evri complaints
View all 1,111Missed collection, no recognition of parcel by chat or telephone bots,
My parcel was not collected when it was booked for. When attempting to contact them via online help chat facility,…
Parcel returned for no apparent reason and the difficulty of contacting customer services
I tried to send a package to Canada, which was a gift and valued at no more than £50. It…
Parcel lost
Sold an item through vinted. Had email to say parcel was ready for buyer to collect. When buyer went to…