Evri complaint: Missed collection, no recognition of parcel by chat or telephone bots,
Filed 10 Nov 2025 by Jason
My parcel was not collected when it was booked for. When attempting to contact them via online help chat facility, every time I entered the parcel reference for checking status the chat claims technical issues and just closes without warning. The help line phone number does not work and keeps offering status of completely different parcels. No possibility provided by the company to speak to a person to resolve the issue.
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