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Evri complaint: Missing Parcel, no follow up

Open 25 views Parcel Couriers

Filed 24 Mar 2025 by Luke

A customer’s parcel went missing. It has been 2 weeks since both sides reported it (buyer seller). The seller is still receiving automated emails (no human representative) the buyer has received an email from a representative, with the promise of being updated within 48hrs. That was 7 days ago. There is no sign of the parcel and no ation it has been lost. We need ation it has been lost so we can start the compensation process.

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