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Evri complaint: lost parcel

Open 29 views Parcel Couriers
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Filed 29 Oct 2024 by Antonyy

I hope you can help.
I’ve tried all the options on the Cervi website and chat bot and it sends me back to the same solution, “contact the sender” well I am the sender!

I wish to make a claim for lost goods on a delivery

Someone purchased an eBay item from me for £80 I sent it via evri
Original tracking no P81262232 to post code SG192NP. The eBay item no 204944030637. The buyer never received the item on tracking evri said it was being returned to the sender (myself) to Ca139qs. I have not received the item back either, hence me wishing to make a claim for the cost of the item Plus the cost of my postage.
When I use the bot it tells me to contact the sender, I am the sender and now the recipient too.

Regards. Antony

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