Evri complaint: Driver didn’t collect the parcel because his car was full and small
Filed 28 Oct 2024 by Daniel
I am writing to express my concern regarding the attempted collection of my parcel yesterday 24/10 at 11:30. The driver informed me that he was unable to collect the parcel due to his vehicle being full, and that a van would need to be dispatched instead.
As I was home yesterday specifically for this purpose, I am uncertain as to why a standard vehicle was sent instead of a van, given the nature of the collection. Could you kindly clarify why this occurred and when the collection will be rescheduled? When I tracked said that no longer need to collection the parcel, why ?
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