Evri complaint: Delivery instructions ignored, parcel missing

Parcel was supposed to be delivered on 7th may. This failed to happen. As were leaving for a holiday on the 8th, i set ny delivery instructions as ‘deliver to neighbour’ and provided the house number of the neighbour to deliver to. On the 10th I then received a notification saying the parcel was delivered. Upon checking the proof, evri said the parcel had been delivered to our ‘outbuilding’. We do not have an outbuilding. The parcel was just left on the floor by our front door. Quite predictably, by the time we returned from our holiday, the parcel was nowhere to be found. This was the first attempt at delivery, which flies in the face of Evri’s claime that they attempt 3 deliveries, before taking the parcel back to their depot. The parcel in question contain 2 items, both of which were the last of each item available globally, so i cannot replace them.